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COVID-19 (Coronavirus)

14th May 2020

At Liberty Insurance we believe progress happens when people feel safe. ‘Putting People First’ is one of our five core values, and the health and safety of our employees, customers, brokers and vendors is always of paramount importance to us. 

In line with the many initiatives that Liberty Insurance have engaged with during Covid-19, we are also focusing on taking positive action to reassure our customers. With this in mind, we are providing an Ozone Disinfection Machine to all of our Guaranteed Repair Network (GRN) repairers. The delivery of the machines is expected to commence from the 23rd of May subject to delivery and transport restrictions.

To protect our customers 

As part of this initiative, each of our GRN Repairers will be supplied with an Ozone Disinfection Machine, free of charge. Liberty Insurance customers who are in the claims process and have damage to their vehicle can take their vehicle to any workshop in the GRN with complete peace of mind, knowing it will be thoroughly disinfected before return. We are permitting our vendors to extend this service to all of their customers, regardless of whether they are a Liberty Insurance customer or not, at their discretion.

We support our vendors

We are committed to supporting our partners in these difficult times. As well as protecting customers, the Ozone Disinfection Machines will also allow our GRN partners to protect the health and safety of their employees.

"At Liberty we want to foresee the future needs of our customers. We live in a new context that has transformed and will continue to change many of our habits and concerns, especially in terms of preventative health and hygiene. We want to support our network of workshops with these Ozone Disinfection Machines, guaranteeing the continuity of their business, and put people first, protecting the safety and health of our customers." explains María Eugenia Muguerza, Liberty's Executive Director of Operations.

As always, your Broker Distribution Representatives are available to you for any additional queries you may have on the above.

19th March 2020

At Liberty Insurance, the health and safety of our employees and business partners is always a priority and as the situation with COVID-19 continues to evolve both locally and globally, we should all act responsibly and take appropriate precautions.

We would like to assure you that we have Business Continuity plans in place and are committed to maintaining full support services over the coming days and weeks. As you are aware, we have taken the decision to cancel all face to face broker meetings for the foreseeable future. The majority of our staff are working remotely and are available to you via phone or email as normal.

In addition to the above, our Broker Support Team remain fully operational and our Broker Distribution Team are on standby to take any questions you may have. As the situation evolves there will be increased pressure on phone lines and resources. Therefore we would ask that where possible, queries to the Broker Support Team are sent by email. This will also assist us in having all requests documented.

We remain in regular contact with all our vendor partners and can confirm that they are  operating as normal, and are committed to helping your customers with their breakdown, home emergency and windscreen needs where reasonably possible.
 

Operational changes made to support brokers:

We understand your primary concern is that no customer is left without cover. Therefore with immediate effect, we are making the following changes to support you through this unprecedented time.

Personal Lines: We will be allowing a 28 day grace period for all Renewals and Mid-Term Adjustments (MTA's). 

Note: The 28 day hold covered will not apply if the policy has been transferred elsewhere within the 28 day period and evidence of any MTA instruction should be kept on file.

New Business: We will extend the period for which we allow the return of documentation such as NCB’s and copies of Licences from 14 days to 28 days.

Commercial Lines (ex. Motor Fleet): Although the current situation does not impact our decision to exit our Commercial Property, Liability and Development Bonds lines of business from the 1st of April; if there are any renewals due between now and 31st of March where you are unable to contact the customer, we will allow an automatic 28 days hold covered. Any extension beyond this time frame will need to be agreed on an individual risk basis.

Motor Fleet: We will not lapse any policy until we have received definite instructions from you.

We fully anticipate the challenging working climate to evolve even further on a daily basis. Rest assured, we are here to support you and are committed to providing the flexibility required to ensure we work in unison through this difficult period.

We encourage all of our business partners to stay up to date through official sources such as the HSE and the World Health Organisation.

We will continue to communicate with you particularly if there are any changes which may impact the service we provide to you. At this time, we would also like to extend our very best wishes to you, your family, staff and customers.

 

13th March 2020

At Liberty Insurance, the health and safety of our customers, employees and our business partners is a priority for us. As the situation regarding COVID-19 continues to evolve both locally and globally, we can all act responsibly and take appropriate precautions.

The risk of catching COVID-19 in Ireland, is at the time of writing, still low, but this may change.

Follow the advice on how to protect yourself from coronavirus:

Anyone who knows they have been in close contact with a confirmed case in the last 14 days and has symptoms (cough, shortness of breath, fever) should: 

• Isolate themselves from other people - this means going into a different, well-ventilated room, with a phone.
• Phone their GP, or emergency department - if this is not possible, phone 112 or 999.
• In a medical emergency (if you have severe symptoms) phone 112 or 999.

Close contact means either: 

• Face-to-face contact
• Spending more than 15 minutes within 2 metres of an infected person
• Living in the same house as an infected person

Symptoms of coronavirus: 

It can take up to 14 days for symptoms of coronavirus to appear. The symptoms of coronavirus are: 

• A cough 
• Shortness of breath 
• Breathing difficulties 
• Fever (high temperature)

We encourage everyone to stay up to date through official sources such as the HSE and the World Health Organisation.