What's Happening?
Due to changes being introduced by the Commission for Communications Regulation (“ComReg”), we are replacing our phone numbers that start with 1850 and 1890. These are known as non-geographical numbers (NGN’s).
1850 and 1890 numbers will be withdrawn and no longer available for customers to use after 31 December 2021. We are replacing the old numbers with freephone, 1800 numbers.
How will I contact Liberty?
We have updated our numbers to 1800 prefix. This means it will be free to contact us. both numbers are operating now but from January 1st 2022, only the new 1800 number will work.
Where can I find the replacement numbers?
A full list of all of our number changes can be found below.
What happens if I call an 1850 or 1890 number now?
If you call an 1890 or 1850 number from now until December 31st, 2021, you will still get through to us. However, after this date it will not be possible to reach us on these numbers.
Our replacement numbers are already live, and we encourage you to use them straight away.
Will there be any change in cost when I ring the replacement number?
Calls to the replacement numbers are now free whether you call from a mobile or landline.
Where can I see the new numbers?
Below you can find our old 1890 numbers with their replacements indicated:
| Old Number | Contact | New Number |
|---|---|---|
| 1890 907 679 | Broker Support Team | 1800 907 679 |
| 1850 858 530 | Claims Support | 1800 771 800 |
| 1890 944 410 | Windscreen Repair | 1800 944 4335 |