Find anything about our products and services, search for documents, information on quotes, premiums, discount and renewing your policy.

Claiming with Liberty Insurance

Image/Video
Video file

Title
When you need us, we’re here

At Liberty Insurance we understand that insurance should not only mean providing best in class products but also offering top class support in the event of a claim. 

When your client needs to report a motor or home claim, get roadside assistance, or find out more about the progress of a claim, they, and you, want to know that we’re with you every step of the way. 

 

Features module block
Personal-Claims-Handler.jpg

Dedicated Claims Buddy

Our Personal Claims Handlers are there to provide that peace of mind for you and your client.

With each claim, your client will be assigned an Irish-based dedicated claims buddy who will manage the claim from start to finish.

excellent-claims-service.jpg

Excellent Claims Service

We pride ourselves on excellent claims service, our team are hard-wired to go the extra mile, put your client first and take the hassle out of claims for you.

We’re proud to say that 97%* of all motor claims are settled without hassle or fuss.

Customer-Care.jpg

Claims Process

In the event of a claim we want to be your clients’ first direct contact. Clients should call us on 1850 85 8530 and select option 4.

Our Personal Claims Handlers will get to work straight away on the claim and will keep you informed every step of the way through to resolution.

Locate your nearest Liberty Insurance Guaranteed Repairer:

Features module block
illustration-guaranteed-repair-network.png

Guaranteed Repair Network

When a customer has been involved in a car accident, the last thing they want is to have any additional headaches having their vehicle repaired. With a Comprehensive policy from Liberty Insurance, your customer gets the option of our Guaranteed Repair Network to help get them back on the road as quickly and as easily as possible. Your customers can avail from our 24 hour claims helpline and choose from 40 repairers nationwide.

SP-0717-25-LI-Broker-Portal-tile-41.jpg

Autoglass

All your clients’ windscreen claims are handled by Liberty Insurance in conjunction with our windscreen claims partner Autoglass. All repairs and replacement glass will be looked after. Call 1890 94 4410 if you've suffered damage to your windscreen or other windows. Our Comprehensive motor policies include windscreen repair as standard.

illustration-breakdown-assistance.png

Breakdown assistance

If your clients' car won't start or breaks down at the side of the road, they can use our free 24-hour breakdown assistance including homestart. Breakdown assistance is free and will not affect their no-claims bonus. Call 1800 706080 in Ireland and 00353 46 90 77320 in UK and N.I.

Liberty Insurance are top when it comes to claims service. They are proactive, quick to respond and look to settle claims quickly and fairly
Collette O’Donoghue, Sheridan Insurances
collette-odonoghue-testimonial2.jpg

*Based on the number of claims closed versus complaints received for claims registered and closed as of December 2018.